Getting Technology Help at Colgate

Image via Wikipedia

This is a overview of IT services provided by Colgate University to support personal computing. Students may receive technical help in a variety of ways through the Student Operated User Resource Center (SOURCe). SOURCe is comprised of: Helpdesks, Diagnostics Call Center(DCCT), Residential Computer Counsultant (RCC). However you may also get help through FAQ's, wiki.colgate.edu, sssource@colgate.edu, and this blog.

Helpdesks

At Colgate there are three student helpdesk locations: O'Connor Public Lab, Case Geyer Library; one on the 3rd floor and one of the 5th floor. Each helpdesk is setup to assist you with your public computing needs for the area they are located.

SOURCe DCCT or Student Operated User Resource Center Diagnostic Center

SOURCe services are free to all Colgate students and include everything from repairing a broken CD-ROM drive, to installing software, setting up antivirus software, removing spyware, and enabling wireless. The diagnostic center provides walk-in computer assistance Monday - Friday from Noon to 5pm and 7pm -10pm. You may call or email the diagnostic center during their hours of operation call: (315) 228-7111 and select option 3 for students or email them at sssource@students.colgate.edu.

RCC or Residential Computer Consultant

Residential Computer Consultant (RCC) services provide in-residence technology assistance to students. Every Colgate residence is assigned an RCC. There is even an RCC for students not on campus (e.g. living off campus, away on a study group, home for the summer, etc.) and an RCC dedicated to providing support for new students. Click on this link for details on DCCT hours and RCC listings and locations: http://wiki.colgate.edu/itwiki/AcademicTechnology:STRG/PublicPage#How_to_get_Help