Getting Technology Help at Colgate

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This is a overview of IT services provided by Colgate University to support personal computing. Students may receive technical help in a variety of ways through the Student Operated User Resource Center (SOURCe). SOURCe is comprised of: Helpdesks, Diagnostics Call Center(DCCT), Residential Computer Counsultant (RCC). However you may also get help through FAQ's, wiki.colgate.edu, sssource@colgate.edu, and this blog.

Helpdesks

At Colgate there are three student helpdesk locations: O'Connor Public Lab, Case Geyer Library; one on the 3rd floor and one of the 5th floor. Each helpdesk is setup to assist you with your public computing needs for the area they are located.

SOURCe DCCT or Student Operated User Resource Center Diagnostic Center

SOURCe services are free to all Colgate students and include everything from repairing a broken CD-ROM drive, to installing software, setting up antivirus software, removing spyware, and enabling wireless. The diagnostic center provides walk-in computer assistance Monday - Friday from Noon to 5pm and 7pm -10pm. You may call or email the diagnostic center during their hours of operation call: (315) 228-7111 and select option 3 for students or email them at sssource@students.colgate.edu.

RCC or Residential Computer Consultant

Residential Computer Consultant (RCC) services provide in-residence technology assistance to students. Every Colgate residence is assigned an RCC. There is even an RCC for students not on campus (e.g. living off campus, away on a study group, home for the summer, etc.) and an RCC dedicated to providing support for new students. Click on this link for details on DCCT hours and RCC listings and locations: http://wiki.colgate.edu/itwiki/AcademicTechnology:STRG/PublicPage#How_to_get_Help

Information Technology @ Colgate Unversity

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Colgate University is committed to the use of advanced information technology in support of teaching, research, and student learning. To enhance the academic environment, Colgate University has invested in a number of information technology resources including, state-of-the art general use and discipline – aligned computer labs: Internet and high-speed campus network connections; technology-enhanced services; high performance computing services; course management systems; multimedia development support; and access to a wide variety of commercial and course specific software.

Colgate University’s computing environment is a community effort and the value of these systems depends on how they are used. Information technology is transforming most academic fields of study at Colgate and forms an important part of the campus culture and community. The Student Technology Resource Center (SOURCe) takes great pride in providing reliable high-speed networking and friendly help desk services to help ensure your academic success and enrich your Colgate experience. SOURCe also believes that the teaching and learning of technology takes place outside the requirements of coursework, with students learning actively from each other. To foster this learning community and spirit of independent inquiry, Colgate University supports a diverse and comparatively open computing environment. As is so often the case, with this freedom comes increased responsibility. Internet security and Internet crime are important issues at Colgate University, as elsewhere. Unfortunately, some students forget that basic values and common sense also apply to cyber space. For example, some students, who would never dream of shoplifting, steal hundreds of dollars of worth of copyrighted online materials and then seem surprised when faced with criminal charges. Others, who would never leave their car unlocked with the keys in the ignition, causally forget to log out of workstations on the network. Unfortunately, the thoughtless or malicious actions of a few can affect the whole university’s computing environment and many of those who use it. This guide will help you learn how to take the simple precautions needed to ensure you computing experience at Colgate University is enriched.